Musafir Homes Cookies and Privacy Policy
Last Updated: December 2024

Overview

Your privacy is important to us. This policy explains the types of personal information we collect and how we use it. We aim to be transparent about our data practices. We only collect personal information that you provide, and we use it to deliver our services, such as assisting with holiday rental bookings.

Your personal information will not be shared with third parties without your consent, except when necessary to provide our services. For example, we may need to share information with:

• Property Owners, Hotesl, Agents, service providers, third-party distributors: when you inquire or book a property, or book any activity/tours through our website.
• Email Service Providers: to send relevant emails related to our services.

We share only the minimum information needed to fulfill these purposes.

We may also use your contact information to send you updates, newsletters, and promotional content related to our properties and services. You can unsubscribe from these communications at any time.

In addition, we use cookies and similar technologies (like web beacons) to personalize and improve your experience on our site. Cookies help us:

• Enable core functionality, such as logging in and saving search preferences.
• Analyze site usage via tools like Google Analytics.
• Display targeted ads through platforms like Google and Facebook to promote our services.

For more details, see the “Cookies and Other Tracking Technologies” section below.

Personal Data

To process bookings, we may collect certain personal details, which can include:

• For Renters: Name(s) of the Renter and their party, ages, at the least the Renter’s contact info (e.g., email), and payment details (which we do not store).
• For customers booking activities or tours: Name(s) of the customer and their party, ages, at least the customer’s contact info (e.g., email), and payment details (which we do not store).
• For Property Owners: Owner’s name, contact details (including email), Proof of identification, Licence issued by the local authority for any villa, apartment and hotel or hotel, and their respective bank information, and property details, and any other details they upload onto our website.

If we require additional information, we will request it. We use your contact details to communicate with both Renters, service users and Property Owners.

If you make a purchase or order through our website, your information may be shared with relevant suppliers, partners, or subcontractors for purposes such as processing, delivery, and billing.

Your personal details may also be shared with trusted partners for analysis, processing, or managing bookings and inquiries.

In some cases, your data may be transferred outside the European Economic Area (EEA). If this happens, we will implement safeguards to protect your data or rely on programs like the US “Safe Harbor” framework where applicable.

Consent

By submitting your personal information on our website, you consent to its use as described in this policy. Renters confirm they have authorization to share their party members’ details and agree to their processing as if they were their own.

By subscribing to our emails or making a booking/inquiry, you agree to receive promotional communications from us, unless you choose to opt out.

In the event of a business transaction (such as an acquisition), your personal data may be transferred to third parties involved in that transaction.

Updating Your Personal Data

Please keep your personal information accurate and up to date. We store your details within your profile for as long as necessary to provide our services.

If you leave comments or contact us, we may display this content in relevant contexts, though testimonials and service-related communications will be anonymized.

If you share someone else’s personal information, you confirm they have authorized you to do so and consent to processing it as you would your own.

Removing Your Personal Data

You may request the removal of your personal information by contacting us via our contact page or by email at info@musafir.com. We will delete your account upon request.

Disclosure

We may disclose your data when required or permitted by law. For example, if you engage in disruptive behavior or send offensive messages on our website, we may use your information to address the situation, including notifying law enforcement or relevant authorities if necessary.

Information Requests

You have the right to request details of the personal data we hold about you, how it is used, and who it has been shared with. We will provide this information free of charge, unless your request is excessive or unfounded. We aim to respond within one month, though it may take longer in certain circumstances.

If you believe your data is inaccurate or incomplete, please contact us promptly to correct it.

This privacy statement applies only to our websites and services. We are not responsible for the privacy practices of external sites linked from ours. Please review this policy regularly, as it may be updated in response to legal changes or service modifications.

Cookies and Other Tracking Technologies

We use cookies and other similar technologies on www.musafir.uk and other websites we operate. A cookie is a small file placed on your device. There are two types of cookies:

• First-party cookies: Set by us to recognize you when you return to our website.
• Third-party cookies: Set by other companies like AdRoll, Google, Facebook, and Twitter to help us identify you across various sites.

Cookies and tracking technologies are used for:

• Ensuring basic website functions, such as saving your preferences and login details.
• Analyzing site usage for better service, fraud prevention, and personalized experiences.
• Managing ads across third-party platforms.

You can control cookie usage through your browser settings. You can block or delete cookies, but doing so may affect website functionality. You may also opt out of targeted ads by visiting the “Your Online Choices” page provided by the Internet Advertising Bureau.

Changes to This Policy

We may update this policy periodically, in response to legal requirements, best practices, or changes to our services. Any updates will be posted on this page.

Definitions

• Affiliate: An individual or organization referring potential Renters to us.
• Owner/Leaseholder/Agent: An individual who lists a property for temporary rental, sale or long term rent on our website.
• Renter: A person who rents a property via our website.
• Renter’s Party: The individuals identified by the Renter as staying at the property, including any additional or substitute persons.
• We/Our/Us: Refers to Musafir Homes Ltd., a company incorporated in the UK.
• You/Your: Refers to either a Property Owner or a Renter.
• Service provider: A supplier that directly delivers the service to customers. These providers create and operate the experiences or lodging, which may then be sold directly or through third-party distributors.
• Third party distributor: An independent company or platform that promotes, sells, and distributes the company’s tours, activities, or experiences to customers.